Privacy Policy

Collection of personal information

Oracle Capital collects personal information that is necessary to enable us to deliver our services or products or otherwise for our primary business functions and activities.

In the normal course of our business we only collect information about you when you provide it to us, or it is provided to us under your authority.

We will collect personal information directly from you when you apply for a product or service which we are obliged by law to do prior to providing you with a product or service.

On occasions we may collect personal information about you from third parties, for example credit reporting agencies, share registries or regulatory authorities.

What type of information does Oracle Capital hold?

The type of information we collect and hold about you varies depending on the type of product or service you require. The personal information we hold about you may include details of your current financial circumstances (including your assets and liabilities) and details of your investment preferences and aversion or tolerance to risk.

We will only collect, maintain and use your personal information to adequately provide the services you have requested, including the provision of advice to you and making securities recommendations.

Other purposes for which we may need to collect and use your personal information include: to comply with legislative and regulatory requirements (including the AML/CTF 2006 Act); to enable us to perform administrative operations such as accounting, record keeping, and archival retrieval; to enable us to contact you when conducting marketing and inviting you to events that you may be interested in; and to tell you about new services or products we can offer (unless you tell us not to contact you with this type of information).

You may choose not to provide us with your personal information. In this case we would not be able to deal with you, including providing a financial product. Under the AML/CTF laws we must be able to identify our clients and verify that identity.

How does Oracle Capital use this information?

We use this information to provide you with products or services.

We may also use the information to send you material about other products or services. If you do not want to receive this type of material, tell us and we will stop.

Will Oracle Capital disclose your personal information?

We may share information with organisations that assist us to administer your investments or provide you with products and services, including our internal and external service providers such as administrators, fund managers and insurance companies. The organisations receiving this information are not permitted to use your information for any purpose other than the specific purpose for which it was provided.

There are circumstances under which we may disclose your personal information, such as: when disclosure is required by law (for example, to the Australian Taxation Office, AUSTRAC or Centrelink); when authorised by law (such as where disclosure is necessary in the public interest or to protect our interests); in connection with our trading, clearing and settlement services through CMC Markets; and through Complii, our client management system, which accepts data feeds from external sources such as CMC Markets and other fund managers for the purpose of portfolio management.

We will also disclose your personal information if you give your consent for us to do so. We do not sell mailing lists.

How does Oracle Capital handle a request for access to personal information?

Under the National Privacy Principles you are generally entitled to access the information we hold about you. Where you are entitled to access, the time required to provide it will depend on the type of information requested. If we can, we will answer your question immediately.

We will try to answer you in the same way that you ask — for example, if you telephone to ask for information we will, where practicable, provide it over the telephone. We will generally respond to a written request in writing.

Sometimes we will ask that you put your request in writing, for example where you want copies of material or access to older information, or where it is necessary for us to retain a record of your request. We may also ask you to identify yourself to our satisfaction.

There are certain conditions under which we may refuse access to your personal information, such as where your request may unreasonably impact upon another person's right to privacy. If we are entitled to refuse access, we will advise you and provide reasons for our decision. We may charge a fee for accessing your personal information.

Email communication

Oracle Capital will use your email address to contact you when necessary or to provide you with information you have requested. We will also use your email address to alert you to marketing initiatives, newsletters or events that may interest you.

If at any time you decide you do not wish to receive marketing information, you have the right to ask us not to send you any further such material. You may do this by advising your adviser or by sending us an email with “Unsubscribe” in the subject line. Please allow two weeks for this instruction to take effect.

Website

Oracle Capital’s compliance with the National Privacy Principles also applies to your access to our website. Our privacy policy may be accessed from the website and other information is posted there for your convenience.

Some areas of our website require you to be a client of the licensee and you will be issued with a username and password which are strictly for your personal use only. The licensee will not be liable for any acts that arise from the use of your username and password, whether authorised by you or not, or as a result of your failure to maintain strict security protocols. Please notify the licensee immediately if you become aware of a breach of your security.

There are many aspects of the site which can be viewed without providing personal information; however, for access to client support features you may be required to submit personally identifiable information, which may include a unique username and password. If you have objections to this Privacy Policy, you should not access or use the site.

What if some of the information Oracle Capital holds is wrong?

Please tell us. We want our records to be accurate, complete and up to date, and we rely on the accuracy of the information to provide you with appropriate recommendations. Unless we disagree with you about the accuracy, currency or completeness of a record, we will generally correct it if requested (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons and record your objections on file.

How do I make enquiries or complain about a breach of privacy?

If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, please contact us and direct your complaint to the Privacy Officer. We will respond to your complaint within 7 days.

We will use our best endeavours to resolve any complaint to your satisfaction. If you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner, who may investigate your complaint further.

Under mandatory reporting requirements, if there is a significant breach of your privacy data we are required to report this to the Office of the Australian Information Commissioner as well as yourself.

Changes to this Privacy Policy

We reserve the right to review and amend this Privacy Policy from time to time. The current version will always be available on this website.

Contact us

Oracle Capital Group Pty Ltd · ABN 23 622 310 276 · AFSL 521887

PO Box 972, Cottesloe WA 6911

enquiries@oraclecapital.com.au · +61 416 142 726